Your important questions, answered.

• The chance to free yourself of the responsibilities of a larger home, with the chance to travel at short notice safe in the knowledge that all is well at home. Freedom! The path to secure, supportive "ageing" can be found in a Lifestyle Village. The words "Village and Community" resonate-both providing welcoming security and support.
• When considering entering a Village with a Leasehold and a Deferred Management Fee Structure please consider the following carefully: A Deferred Management Fee is an entirely fair and just fee offering very good value in relation to the needs that are satisfied by the accommodation transition to a Lifestyle Village. Particularly a Village offering full maintenance and gardening services, 24 hour emergency call systems and the very many and varied auxiliary health and lifestyle services, activities and social and recreational functions available to you.
• Friendship and good company offered by a Village lifestyle which gives you broad choices of activities to be taken up at your leisure, or simply enjoy the comforts of home.
• The support and interest of staff whose aim is to ensure you enjoy a stress free lifestyle.
• Security in the knowledge that should you require extra care you are welcome to arrange outside health services to visit you within the Village.
• The knowledge, comfort and satisfaction that it brings your family as they realize you are part of a caring Village community, whilst they remain no more than a phone call away and welcome at any time. (Relatives often find themselves anticipating social evenings at the Village as much as residents).

Residents are not permitted to keep any animal, bird or pet either in their premises or in any other part of the Village without the Manager’s prior written consent. The Manager
can also withdraw consent at any time without being obliged to provide reasons.

Visitors are welcome at any time but residents must obtain the Managers prior written consent to allow visitors to occupy the premises while the resident is absent, or to stay
longer than three consecutive weeks with the resident or longer than six weeks in any one calendar year. Residents are responsible for all acts, nuisances or breaches caused
by their visitors or guests. Residents must also pay for all costs of repairs and maintenance caused or contributed to by any neglect or negligence of their visitors or guests. The position on Unit car parking is as set out on the site plan. A public bus service passes by the Village and is available for the use of all residents.

Yes. The manager is obliged to arrange for a person with appropriate Health Care experience or similar to be available when appropriate during the office hours of the
Centre. The Manager is also obliged to provide your Unit with a 24 hour emergency call system. Care has been taken in the design of the premises, the Village generally and its
communal facilities and assets for the requirements of elderly persons.

In order to ensure the orderly conduct of all residents in the Village the Manager has certain powers to request the resident vacate the Village. In one case this is where the resident has failed to remedy a breach which has been notified to the resident by the Manager. In another case this is where at least eight other residents complain of offensive or nuisance style behavior and the Manager requests that resident to leave the Village. Also the Manager, after consultation with two qualified medical practitioners and your nominated next-of-kin, can determine that it is in your best interests to be placed in full time nursing care (which is not available at the Village). In these circumstances you must leave the Village.

The Manager must operate within the provisions of the Service Agreement as set out above. The Manager cannot ask you to leave the Village or your premises for no reason.

Yes. You will have a 70 year lease of your premises. Only in specific circumstances as outlined in the Service Agreement does the Manager become authorized to assign your lease. The proceeds must then be dealt with strictly as specified in the Marketing Agreement.

The only ingoing sum you must pay is the price you are required to pay for your lease. This will be a matter of negotiation between you and us. There is a regular maintenance charge to be paid on the 15th day of each month (or the next business day). This is used by the Manager to meet various outgoings as set out in the Service Agreement. Where you request further services or require assistance in your property from time to time the Manager is entitled to make further charges in accordance with charge rates established by the Manager from time to time as set out in the Service Agreement. There are various restrictions placed upon the Manager making unjustified increases to the maintenance charge.

Yes. Apart from the Consumer Price Index, increases in maintenance charges or other charges may require the consent of the residents. In addition the residents can determine to increase the services provided by the Manager and/or make recommendations concerning facilities and communal assets. The provision of additional and further services and assets, however, could lead to an increase in the maintenance charge.

You may notify the Manager at any time that you wish to vacate the premises. The Manager is then authorized to seek a new resident for your premises. Upon completion of the assignment of your lease the proceeds of assignment are paid to a custodian, which is a firm of Mildura Solicitors. These Solicitors must strictly apply the assignment proceeds as specified in the Marketing Agreement. You will therefore receive your share of the assignment proceeds upon or immediately after settlement of the assignment of your lease.

You have the various statutory rights set out in the Retirement Villages Act 1986. This allows any dispute or difference between a resident and a Manager to be referred to arbitration.

Pursuant to the Marketing Agreement the Manager is authorized to assist you in the assignment of your Lease. The Manager will naturally look for a person who is a retired
person and whose character and demeanor suggest that the new resident will be an appropriate member of The Rose Lifestyle Village community. The Manager has
established a “waiting list” for intending residents and will naturally give preference to people on that list. Apart from the above there are no restrictions on the types of
persons to whom your Lease may be assigned.

If, the management business is sold to another organization your interests will be protected by the binding nature of the Service Agreement and the various statutory provisions of the Retirement Villages Act 1986.

We have had discussions with the various statutory authorities to ensure that pensioner rebates and other amounts are passed on to the Village as a whole. The Maintenance Charge payable covers all rates and taxes payable in respect of the entire Village including your property and the properties of other residents. Rental assistance cannot be claimed by the Manager and must be claimed by you directly from the relevant authority.

The restrictions on your use of the facilities and communal assets of the Village and of your own property are set out in detail in the Services Agreement. We consider that those restrictions are fair and reasonable in all the circumstances and are intended to promote a harmonious Village community.

Yes, the Consumer Price Index figure will be adjusted annually. The date used being the commencement date listed on the original contract of the Unit you are purchasing. The Consumer Price Index will be calculated in accordance with the terms in the lease.